Tracy has 41 years’ experience within the NHS, working as chief executive within the ambulance sector and chief executive of an integrated health board, following an earlier career in workforce and organisational development holding HR director roles at local and national level.

Tracy led the Welsh Ambulance Services NHS Trust through a period of significant transformation leading a programme of cultural and behaviour change and delivering a turnaround in relationships with staff and trades unions from one of hostility to one of trust and partnership, delivering tangible improvements for patients and staff.

A strong advocate for equality, she significantly increased the profile and focus on equality, diversity and inclusion within the ambulance sector at a UK level.

Tracy led a recovery and support programme to stabilise and improve performance in one of the largest integrated health boards in the UK.

Tracy demonstrates a strong commitment to supporting individual development by providing comprehensive mentoring and coaching services for non-executives, executives, and senior leaders in the NHS and public sector.

Tracy provides organisational development interventions to enhance leadership capabilities and foster a positive workplace culture, in addition to conducting leadership, workforce and HR learning reviews, to support organisational improvement.